We are offering free tickets for Seattle Mariners home games in April or May, and a credit for concession stands, for all fans who attended Opening Night on Friday, April 13. The offer is a make-good for fans who experienced long lines at concession stands during the game due to a failure of the software system that operates cash registers and processes credit cards at Safeco Field.
"We always want our fans to have a positive experience with the Seattle Mariners and Safeco Field. What happened Friday night was unacceptable and I offer my sincere apology to all of the fans who suffered through the long lines and inconvenience. The guest experience on Opening Night was nowhere close to meeting our standards and we want to make it up to our fans," said Chuck Armstrong, Mariners President and COO.
There are 18 home games in April and May fans can choose from.Here is how the make-good offer will work:
The software system that operates point of sale transactions at Safeco Field began experiencing isolated problems soon after the gates opened to the public on Friday afternoon. As the evening continued, about half of the 400 Micros point of sale locations were experiencing problems and many were unable to process credit cards. The system was rebooted, but wasn't up and running until the 8th inning and by that time fans were understandably frustrated and angry with the long lines at concession stands and cash machines.
Staff from the software provider have been doing a thorough review of the system since Friday. "We promise our fans that we will get to the bottom of what caused the failure so that it doesn't happen again. We hope our fans will give us a second chance to provide a great experience at Safeco Field," said Armstrong.
If you have any questions, please call the Mariners Customer Service hotline at 206-346-4001.